Most companies today outsource one or more aspect of their business or support functions, from a basic office function such as running an internal photocopying/printing service through to responsibility for customer service, all back office and or certain technology needs. We assist in this complicated process by:

  • Helping to prepare and respond to RFIs and RFPs
  • Negotiating complex IT and BPO Outsourcing Agreements including offshore arrangements (from both the vendor and customer perspectives)
  • Assisting with the HR ramifications of such arrangements
  • Negotiating third party support and supply arrangements
  • Guiding dispute resolution and disengagement arrangements